Subscription Terms

HerpDesk Manager is fully functional but remains in active development, with new features released regularly. We strongly recommend that you use the free trial and satisfy yourself that the Platform meets your needs before purchasing a subscription. The trial gives you access to the core collection and record-keeping tools with a limited number of animals.

• Prices are in pounds sterling (GBP) and include VAT where applicable.
• Monthly plans are billed each month; annual plans are billed once a year and include two months free compared with paying monthly.
• HerpDesk Oversight is an annual plan only, charged as a single payment of £495 per local authority.
• Extra team seats are billed per seat, alongside your main subscription.
• Subscriptions renew automatically at the then-current price until you cancel. We will tell you in advance of any price change.
• Payments are handled by our payment processor. If a payment fails we may retry it and, if it remains unpaid, your account will become read-only.

You can upgrade or downgrade at any time from the Billing page. Changes are prorated against your current billing period. Downgrading may reduce your animal allowance, seats or available features — please export anything you need beforehand.

You can cancel at any time from the Billing page. Cancellation stops future renewals; your access continues to the end of the period you have already paid for, after which the account becomes read-only and your records remain viewable but not editable.

We do not offer refunds. Fees already paid, including part-used months or years and any unused seats, are non-refundable. Because a free trial is available before purchase, and because we are clear that the Platform is still in development, you accept that you are purchasing the service as it exists at the time of payment.

This does not affect your statutory rights where the service is not supplied as described. If you believe something has gone wrong with a payment, contact us and we will look into it.

Features may be added, changed or withdrawn as the Platform develops, and occasional downtime for maintenance should be expected. We do not guarantee that any particular planned feature will be delivered by a particular date. Please keep your own copies of records that are critical to your licensing or veterinary obligations.

HerpDesk Youth accounts are free and subject to approval, an animal cap and periodic review. Complimentary or referral credit added to an account has no cash value and cannot be exchanged for money.

Billing questions can be sent to herpdesk@reptileacademy.co.uk or telephone 02380 394174.